Digital product policy
Because Solara products are digital files delivered for immediate access, purchases are generally final once a download link or file access has been supplied.
We will review a refund, replacement or access request when:
- you were charged more than once for the same order;
- you received the wrong file;
- the supplied file is corrupt or cannot be accessed after reasonable troubleshooting; or
- the product is materially different from its description at the time of purchase.
Contact scottkeagankelly@gmail.com within 7 days of purchase and include your order number, checkout email and a short description of the issue. We may first offer a corrected file or working download link where that resolves the problem.
We do not normally provide refunds because a customer changed their mind after receiving access, did not use the product, or expected personalised coaching that was not included in the product description.
Nothing in this policy limits any right or remedy that cannot legally be excluded under applicable consumer law.